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"Getrost" Vergessen: Determinanten und Auswirkungen einer vertrauensvollen Nutzung von Informationssystemen in Organisationen

2016 - 2019: "Getrost Vergessen": Motivationale und emotionale Einflüsse auf intentionales Vergessen in Organisationen

What is this project about?

The increasing availability of information in organizations due to digitization leads to decision making under uncertainty and requires an adaptation in handling information. Information systems (IS) can support successful knowledge management by providing users with effective and flexible centralized information so that less relevant information fades into the background. ISs are thus considered as triggers of intentional forgetting in organizations.

What are the results of the project so far?

The following publications have been published in the first phase of the project:

Meeßen, S.M., Thielsch, M. T., Riehle, D. M. & Hertel, G. (in press). Trust is essential: Positive effects of information systems on users’ memory. Ergonomics. DOI

Hertel, G. & Meeßen, S. M. (2020). Wie Technologien das Vergessen unterstützen – und warum das wichtig ist. Wirtschaftspsychologie aktuell, Heft 1 2020, S. 38-42.

Meeßen, S. M., Thielsch, M. T., & Hertel, G. (2020). Trust in management information systems (MIS): A theoretical model. Zeitschrift für Arbeits- und Organisationspsychologie, Vol. 64(No. 1), 6–16. DOI

Riehle, D. M., Fleischer, S., Becker, J. (2019). A Web-Based Information System to Evaluate Different Versions of IT Artefacts in Online Experiments. AIS Transactions on Enterprise Systems, Vol. 4 (No. 1).
AES Journal

Ellwart, T., Ulfert, A.-S., Antoni, C. H., Becker, J., Frings, C., Göbel, K., Hertel, G., Kluge, A., Meeßen, S. M., Niessen, C., Nohe, C., Riehle, D.M., Runge, Y., Schmid, U., Schüffler, A., Siebers, M., Sonnentag, S., Tempel, T., Thielsch, M. T., Wehrt, W. (2019). Intentional Forgetting in Socio-Digital Work Systems: System Characteristics and User-related Psychological Consequences on Emotion, Cognition, and Behavior. AIS Transactions on Enterprise Systems, Vol. 4 (No. 1).
AES Journal

Hertel, G., Meeßen, S. M., Riehle, D. M., Thielsch, M. T., Nohe, C., & Becker, J. (2019). Directed forgetting in organisations: The positive effects of decision support systems on mental resources and well-being. Ergonomics, Vol. 62 (No. 5). DOI

Thielsch, M. T., Meeßen, S. M., Hertel, G. (2018) Trust and distrust in information systems at the workplace. PeerJ 6:e5483. DOI

What are the objectives of the project?

- Identification of motivational and emotional factors that inhibit or promote intentional forgetting in organizations
- Derivation of design principles for personalisable IS for individual support of intentional forgetting
- Development of an IS prototype, which allows users to trust the system in order to "confidently" forget about it.
Intentional forgetting is operationalized by the extent of use of IS.

How can organizations use the results?

The individualized provision of relevant information in the use of IS can save resources and significantly increase the quality and speed of decisions by focusing on key decision-making criteria. Besides, the use of IS can convey security and reduce stress among users. The design of IS in the sense of intentional forgetting thus offers considerable advantages for organizations.

Project Team

Prof. Dr. Dr. h.c. Dr. h.c. Becker, Jörg Institute for Business Informatics Applicant ORCID
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Reiners, Sebastian, M.Sc. Institute for Business Informatics
Jun.-Prof. Dr. Riehle, Dennis Institute for Business Informatics ORCID
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Prof. Dr. Hertel, Guido Institute for Psychology Applicant ResearchGate
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Prof. Dr. Thielsch, Meinald Institute for Psychology Co-respondent ORCID
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Dr. Nohe, Christoph Institute for Psychology Co-respondent ResearchGate
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Müller, Lea, M.Sc. Institute for Psychology ResearchGate

Former collaborators

Dr. Fleischer, Stefan ResearchGate
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Gatzke, Philipp
Dr. Meeßen, Sarah ORCID